Support


Support Ticket

  • Solving an issue occured on your iRedMail server
  • Mail us and clearly explain the issue
  • If you have to use TeamViewer or other GUI/web-based tools for remote access, it will cost you extra $49 per hour. Because those tools extremely slow down the process and waste too much time.
  • $49 per-issue, with direct ssh access.

What Customer Said

... for anyone out there struggling, WELL WORTH GETTING A SUPPORT TICKET. Response was very quick and Zhang logged in and fixed the issue in a matter of a few seconds, literally saving me hours of work.
Very happy with the support on this.

Remote Installation

  • Install the latest iRedMail release on supported Linux/BSD distributions.
  • The server must be FRESH, CLEAN.
  • $99 per-time

Remote Upgrade

  • Upgrade an existing iRedMail server to the new release immediately follow it. For example, if you're running iRedMail-0.8.0, this upgrade service will upgrade it to iRedMail-0.8.1, not the latest iRedMail-0.9.5-1. You can find iRedMail version number in file /etc/iredmail-release.
  • Upgrading iRedMail doesn't install new components shipped in new iRedMail release.
  • If you have any customization for Roundcube webmail or other softwares, you have to sync the customizations yourself and manually after upgrading.
  • If you own an valid iRedAdmin-Pro license, we will upgrade it to the latest stable release.
  • $99 per-time

Annual Remote Upgrade

  • Always upgrade your iRedMail to the latest release, no matter how many new versions have been released by iRedMail team in one year.
  • Note: your server must be running the latest iRedMail release before applying this annually support.
  • $299 per-year

What Customer Said

I ordered remote upgrade support ... Everything worked so smoothly, that there was no service interruption, no angry users and not a single mail lost. Thanks again, it was well worth the money!

Thomas Liesner, Aug 27, 2009

Migrate to iRedMail server

  • Migrate from:
  • Gmail, Google Apps
  • Zimbra
  • Microsoft Exchange (cannot migrate user passwords)
  • Old iRedMail server or Linux/BSD based mail server
  • Standard IMAP server like Dovecot, Cyrus-IMAP
  • Depends on the number of mail domains/users/aliases, mailbox size, and other data needed to be migrated, the price may be different, there isn't a fixed price for migration service.

We offer support to help integrate additional softwares into iRedMail to achieve new features. Contact us

Software Description
Let's Encrypt SSL cert Let’s Encrypt is a free, automated, and open Certificate Authority. We can help request new SSL cert and setup cron job to auto renew it.
Microsoft Active Directory Integration Integrate Active Directory for user authentication, mail alias account, global LDAP address book. Manage mail accounts with Active Directory management tools.
Apache Solr Solr is the popular, blazing-fast, open source enterprise search platform. With Solr integration, it hugely speeds up full text IMAP searching, especially for large mailboxes.
Bind DNS server (cache-only) Mail services heavily rely on DNS service, each email will trigger several DNS queries. A cache DNS server speeds up DNS queries, this helps a lot to speed up mail flow. It also reduces DNS queries against DNSBL services, avoid exceeding max query limit of DNSBL services.