Support Ticket

  • Solving an issue occured on your iRedMail server
  • Mail us and clearly explain the issue
  • If you have to use TeamViewer or other GUI/web-based tools for remote access, it will cost you extra $39 per hour. Because those tools extremely slow down the process and waste too much time.
  • $39 per-issue, with direct ssh access.

What Customer Said

... for anyone out there struggling, WELL WORTH GETTING A SUPPORT TICKET. Response was very quick and Zhang logged in and fixed the issue in a matter of a few seconds, literally saving me hours of work.
Very happy with the support on this.

Remote Installation

  • Install the latest iRedMail release on supported Linux/BSD distributions.
  • The server must be FRESH, CLEAN.
  • $99 per-time

Remote Upgrade

  • Upgrade an existing iRedMail server to the new release immediately follow it. For example, if you're running iRedMail-0.8.0, this upgrade service will upgrade it to iRedMail-0.8.1, not the latest iRedMail-0.9.5-1. You can find iRedMail version number in file /etc/iredmail-release.
  • Upgrading iRedMail doesn't install new components shipped in new iRedMail release.
  • If you have any customization for Roundcube webmail or other softwares, you have to sync the customizations yourself and manually after upgrading.
  • If you own an valid iRedAdmin-Pro license, we will upgrade it to the latest stable release.
  • $99 per-time

Annual Remote Upgrade

  • Always upgrade your iRedMail to the latest release, no matter how many new versions have been released by iRedMail team in one year.
  • Note: your server must be running the latest iRedMail release before applying this annually support.
  • $299 per-year

What Customer Said

I ordered remote upgrade support ... Everything worked so smoothly, that there was no service interruption, no angry users and not a single mail lost. Thanks again, it was well worth the money!

Thomas Liesner, Aug 27, 2009

Migrate to iRedMail server

  • Migrate from:
  • Gmail, Google Apps
  • Zimbra
  • Microsoft Exchange (cannot migrate user passwords)
  • Old iRedMail server or Linux/BSD based mail server
  • Standard IMAP server like Dovecot, Cyrus-IMAP
  • Depends on the number of mail domains/users/aliases, mailbox size, and other data needed to be migrated, the price may be different, there isn't a fixed price for migration service.

We offer support to help integrate additional softwares into iRedMail to achieve new features. Contact us

Software Description
Apache Solr Solr is the popular, blazing-fast, open source enterprise search platform. With Solr integration, it hugely speeds up full text IMAP searching, especially for large mailboxes.
Bind DNS server (cache-only) Mail services heavily rely on DNS service, each email will trigger several DNS queries. A cache DNS server speeds up DNS queries, this helps a lot to speed up mail flow. It also reduces DNS queries against DNSBL services, avoid exceeding max query limit of DNSBL services.